Go to the HP website to download and install the most current version of the Mac driver and software for your printer. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.ĭouble-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer. If you have issues uninstalling the HP software, go to Uninstalling HP Printer Software (Mac) for more help.
Uninstall the HP software, then restart the Mac. Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete.
When complete, no printers should display in the list. Type the Administrator name and password, and then click OK. In the confirmation window, click Reset in the confirmation window. Right-click the blank space in the Printers list, and then click Reset printing system. Do not perform this step if you have multiple printers installed on your computer.Ĭlick the Apple menu, and then click System Preferences.ĭepending on your operating system, click Print & Scan or Printers & Scanners. This includes both HP and non-HP printers. Resetting the print system deletes all printers in the queue. On the Security & Privacy window, click the Firewall, then click Firewall: Off. Temporarily disable firewall software on your computer.Ĭlick the Apple menu, then click System Preferences. Temporarily disable firewall software on the computerįirewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers.
If the install fails, continue to the next step. If the install completes, the issue is resolved. Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status. Restarting network devices can resolve many network or communication errors.ĭisconnect the power cord from the router.Ĭlose all running programs on your computer, including the HP software installation window, and then turn off the computer.
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